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How to Fix CS4 Install Problems With Word and Outlook

CS4 Web PremiumI just installed Adobe Creative Suite 4 (CS4) Web Premium edition.

All was great until I tried to open up a Word 2003 document. I couldn’t. The only way to open up the file was to drag the file onto the Word icon.

Turns out I was also unable to use my mouse to create or edit an email in Outlook 2003. The keyboard was my only friend. I’m using Word as my email editor and I kept getting the error message:

Do you want to save the changes to:

Putting two and two together, I realized it must have been the CS4 install. It was and it changed or messed with my Windows registry settings.

The Fix

I searched high and low on Google and found the answer on Adobe’s forum explaining the fix:

  1. Edit Registry
  2. HKEY_LOCAL_MACHINESoftwareMicrosoftOffice
  3. Change the LoadBehavior value from 3 to 2
  4. Restart

It worked.

Whew! Thanks Google and thank you itmastera.

This Post Has 7 Comments

  1. Michael,

    It worked! Anyone running Vista- Step 1- enter, “regedit” in the “StartSearch” to get to the HKEY, than follow path from there (opening the folders)


  2. Michael,

    It worked great!! Thank you. Users must make sure to type ‘regedit’ to access the registry.

    Any idea what caused this problem? Possible virus?

  3. Michael

    Wasn’t having the same problem as you (mine, using Word or Exploder–the only two MS apps I use–eventually lock the whole XP run up), but I was wondering if the recent CS5 install had had something to do with it. Could find _numerous_ references to the stupid PDFMaker things, but nothing would remove them permanently from Word. Your fix at least got rid of that crud in Word.

    Now to see if Word continues to lock up XP. 🙂



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