On the web, you can still provide excellent customer service. Just because we are not face to face doesnâ€™t mean you canâ€™t be friendly, knowledgeable, and available.
I received a letter from US Bank recently with an offer to apply for a new business or travel credit card without annual fees. The fine print tells a different story.
Think of your website as a billboard to the world, with people surfing the internet at speeds of up to 65 mph.
I was just looking through a Nolo Press book about property agreements and noticed how fast I was able to find the information I was looking for.
Online, the DMV understands that providing clear and simple directions can help reduce errors, mistakes, save time and make some money. It doesn't sound like the DMV that I remember, but it is.
You do not have to create a full, 100 page website to advertise your organization. One page may be all you need.
It is amazing what a little feedback can do. You do not have to like it, but it could provide a benefit to others.
Making a website look simple and easy to use is usually the hardest part of the job. Let me prove my point.
I just received an email from the editors at VARBusiness magazine, asking me to participate in their Exclusive Ad Study on the effectiveness of specific advertisements. What I found most helpful was applying the principles of good design to the advertisements and seeing if they were really effective to me.
I just finished reading an article in eWeek on good web design. The article reminded me of the four basic principles of GOOD web design.