Is it worth making a few website improvements or completely redesigning the entire website? Depends...we chose website improvements.
While performing a search within Sketch’s knowledge base/support website I noticed multiple UI/UX features all happening at once.
- The Search box is at the top of the page
- Clicking in the search box, the background blurs, so your main focus is strictly on the task at hand…searching for an answer
- A dropdown immediately appears when you place your cursor in the search box, displaying the most popular questions (FAQs)
- As you type, suggestions appear with your search word/phrase highlighted AND where the answer might be within the hierarchical structure of the site (i.e section of the site)
A fantastic user experience. The whole idea behind UI/UX is making a website useful and, in this case, it’s about finding the correct answer quickly.
Great work. Can’t wait to find more examples.